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Looking for ProTech support or help with your claim?

You can contact us 7 days a week* and speak with our team of experts — we can help you get back to doing what you love.

Frequently asked questions

  • What is Mobile Protection for AT&T PREPAID?

    Comprehensive coverage and support for your mobile phone. It provides coverage for loss, theft, damage, and out of warranty malfunction.
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  • If I bring my own phone to AT&T PREPAID, is it eligible for device protection?

    Mobile Protection for AT&T PREPAID is available when you activate AT&T PREPAID service and bring your own eligible phone.
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  • How much does Mobile Protection for AT&T PREPAID cost?

    You'll pay a monthly fee of $9.99 per enrolled number, which will be automatically charged by Asurion to your credit or debit card every month.
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ProTech support

Weekdays 8am — midnight EST

Weekends 10am — 10pm EST

Claim support

Weekdays 8am — 10pm EST

Weekends 9am — 9pm EST