Comprehensive coverage and support
Get Mobile Protection for AT&T PREPAID℠ and protect your mobile phone for $9.99 per month.1
- As soon as next-day2 phone replacement for loss, theft, damage, and out-of-warranty malfunctions. Learn about Mobile Protection3 shipping cutoffs.
- Screen repair as soon as the same day for eligible phones in select areas.4
- Get up to two claims within any consecutive 12 months for your phone with a maximum device value of $2,000 per claim.
- Access to expert tech support for your covered phone when you need it.
- Help with device set up and connecting to Bluetooth and other smart devices.
- Call or chat with an expert directly through the AT&T ProTech app.5
AT&T Photo Storage℠ app
- Free up space on your phone with 50GB of secure photo/video storage.6
- Automatically and securely back up your photos and videos without sacrificing quality.
1. For New York residents only, the following may be purchased separately: Mobile Insurance for AT&T PREPAID℠ for $6.99/mo. and ProTech for AT&T PREPAID℠ $3.00/mo.
2. Claims completed by 11pm EST will be shipped, and in most cases, delivered, the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery.
Replacements may be fulfilled with new or refurbished devices (which may contain original or non-original manufacturer parts). If the same make and model is not available, a comparable model of like kind and quality will be substituted. Colors, features and accessory compatibility are not guaranteed.
3. You may cancel your optional coverage a anytime and receive a prorated credit.
4. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit att.com/prepaidprotection or 866-727-1998 to check current eligibility. Same day repair option depends upon claim approval time, parts availability, and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.
Mobile Protection for AT&T PREPAID℠ includes Mobile Insurance for AT&T PREPAID℠ and ProTech for AT&T PREPAID℠. Mobile Insurance for AT&T PREPAID℠ is underwritten by Continental Casualty Company, Chicago, IL, a CNA Company, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, Lic. #0D63161; in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA
5. AT&T ProTech℠ app: The ProTech app and Photo Storage app require a compatible phone with AT&T wireless service. Technical limits may prevent certain features from working on all phones. App functionality requires phone powered on and connected to the internet. Accuracy, availability and timeliness are not guaranteed. Free versions of the apps with limited features are also available. Data charges may apply. ProTech app and Photo Storage app provided by Asurion Mobile Applications, LLC. Only available for devices running iOS 9.0 and up, or Android 5.0 and up. For additional details, as well as full terms and conditions, go to att.com/prepaidprotection.
6. There may be limitations on the size of each video that can be backed up and secured.